So I feel like I'm in some weird world where my rude sensor is out of whack. Am I overreacting? Help me out, please.
First incident: an international Etsy customer placed an order last week. By no means do I mind sending international, it's just more of a hassle since I have to actually go to the Post Office and stand in line rather than mail from home or use the automatic postal center. So she bought an item last Tuesday ($12.50 total) and then told me that she wasn't going to have the money for a week. I was like, "Really? You don't have $12.50?". Told her I was going to cancel her order if no money by last Friday. Today she said, nope, won't have the money until this Friday. Go ahead and cancel the order. WTF???? Which I will do, but should I leave neg feedback? She was very pleasant and all which makes me wonder if I'm overreacting? I just don't get it.
Second incident: I called to order V's bday cake today (her bday is a week from Fri) to our local Kroger store. Mind you, I had a bad incident in November when I wanted to order a photo cake for Q's bday. The bakery person was REALLY rude, and I ended up talking to the manager who was completely nice and apologetic. Told me to come in and get a free cake anytime which I never did. Frankly, I'm weird about that. I don't want free shit, I don't want ordering a freaking cake to be a huge inconvenience. FF to today-- SAME rude experience. This is how it played out:
Rudie: (inaudible apathetic greeting...something I assumed to be "Bakery Department")
Me: Hi, I'd like to place an order to pick up on Saturday, May 1
Me: Sarah M-U-L--
Rudie: I DON'T NEED YOUR LAST NAME. What do you want?
Me: (getting pissed but pressing on), I need a cake for about 8 people. What would you suggest?
Me: Ok, um, well, how many people does your round cake feed?
Me: OK, IS THERE A PROBLEM? I ASKED YOU A SIMPLE QUESTION. ARE YOU THIS RUDE TO EVERYONE???? (Yes, I LOST IT)
Rudie: I wasn't being rude, you asked how many people--
Me: I want to talk to your manager.
*is put on hold for 5 minutes* I finally hang up
I did end up calling back. Again, the manager was really nice and said she would be addressing the situation immediately. I just don't get it. I work with the public EVERY DAMN DAY. If I acted like that, I would be out of a job. I got another free cake which I DIDN'T want but the manager insisted. Ugh. I'm super scared there's going to be loogies in it or something. I'm sure you're wondering why I would go there again. I was hoping the first time was just a bad incident, and I'm really picky about my buttercream. IMO, Costco has the best cakes, but I hate going there, and I'm too cheap to get a membership for a few cakes per year. Kroger is the second best. I wish I liked Holiday Market's, but I don't.
Thanks for listening to my Tuesday rantings....
On a lighter note, so yes, Miss Viv is turning 1 next weekend. My girly girl is growing up. Can't wait to show you all the decorations, but you will see a few below courtesy of Crossroads Cottage. Her theme is vintage and pinwheels!